Support

We aim to reply within 24 hours

Contact us

Email support@sanvina.app for help with your account, a bug, or anything else. You can also use Settings → Send feedback inside the app.

Report a user, post, comment or message

Tap the three dots on a post, long-press a comment or message, or open a profile and choose Report. Pick a reason and we will review it within 24 hours. You can also block anyone from their profile; blocked users cannot see your posts or message you, and you can manage the list under Settings → Blocked accounts.

Delete your account

Go to Settings → Delete account. This permanently removes your profile, posts, messages and data straight away and cannot be undone. If you no longer have access to the app, email us from the address on your account and we will delete it for you.

Location, camera and photo permissions

All permissions are optional and can be changed at any time in your phone's Settings. Location is used only on your device for nearby features and is never shared with other travellers.

Sign in problems

Use Forgot password on the sign-in screen to reset by email. If you signed up with Apple or Google, use the same button to sign back in.